Privacy Policy

1. Introduction

Welcome to FixMyIOT ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, profile photo
• Profile Information: Bio, skills, experience, certifications (for experts)
• Payment Information: Credit card details, billing address (processed securely through our payment provider)
• Session Information: Issue descriptions, session notes, feedback
• Communications: Messages, support tickets, and feedback

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, features used, time spent on pages
• Location Data: Approximate location based on IP address
• Cookies and Tracking: We use cookies to enhance your experience

2.3 Video Session Data

During video sessions, we collect audio and video data. If you opt-in to session recording, the session is recorded and stored for 90 days. Session data is transmitted through our secure video infrastructure provider (Daily.co).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Facilitate video sessions between clients and experts
• Send transactional emails (booking confirmations, reminders)
• Respond to your comments, questions, and support requests
• Verify expert credentials and maintain quality standards
• Analyze usage patterns to improve the Platform
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Other Users

When you book a session, your name, email, and session details are shared with the expert. Experts' profiles (name, skills, rates, reviews) are visible to all users.

4.2 With Service Providers

We share information with third-party service providers who help us operate the Platform:

• Clerk: Authentication and user management
• Daily.co: Video call infrastructure
• Stripe: Payment processing (we do not store credit card details)
• Resend: Email delivery
• Cloud Storage: Data storage and hosting

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate fraud or security issues
• Protect the safety of users or the public

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data in transit
• Encrypted data storage
• Secure authentication through Clerk
• Regular security audits and updates
• Limited employee access to personal data
• Daily.co's secure, encrypted video infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information through your profile settings at any time.

6.2 Delete Your Account

You can request account deletion by contacting [email protected]. We will delete your personal information, except where retention is required by law or for legitimate business purposes.

6.3 Opt-Out of Communications

You can opt-out of promotional emails by clicking the unsubscribe link in any email. You cannot opt-out of transactional emails (e.g., booking confirmations).

6.4 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.

7. Session Recordings

7.1 Opt-In Service: Session recording is optional and costs $9 per session. You must explicitly opt-in when booking.

7.2 Storage and Access: Recordings are stored securely and are accessible only to the client who purchased the recording. Recordings are automatically deleted after 90 days.

7.3 Consent: Both parties are notified when a session is being recorded. By participating in a recorded session, you consent to the recording.

8. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Platform, you consent to the transfer of your information to the United States and other countries.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until you delete your account. Session recordings are deleted after 90 days. Financial records are retained for 7 years for compliance purposes.

11. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under the GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at [email protected].

12. CCPA Compliance (California Users)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Access your personal information
• Delete your personal information
• Opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising your rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the Platform. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Data Protection Officer: [email protected]

Address: 123 Tech Street, San Francisco, CA 94102, USA